Customer Service Representative - Corrugated Manufacturing

Champion Container Corporation - Wood Dale, IL 

Full-time

Salary: $50,000-$60,000 annually

Champion Container provides customers with premier corrugated cartons, packaging supplies and design expertise to fit their needs. Whether it’s corrugated, packaging supplies, equipment, service or JIT/VMI programs, Champion has become a trusted one-stop-shop for customers since 1975.

We are currently seeking a Customer Service Representative for Champion Container. This Customer Service Representative will come with extensive experience in customer service working on various order and administrative queries from customers.

Job Responsibilities:

• Works with customer service, shipping, and customers to manage the full life order cycle from order entry to customer delivery.

• Maintain and create orders for customers using our internal ERP system. • Coordinate shipping information for pickup or delivery to customer and or warehouse locations.

• Process debits and credits, and review and process customer invoicing.

• Maintain customers price files in collaboration with the corporate customer service team.

• Work with internal and external customers to troubleshoot and expedite customer needs.

• Communicate with customers on their order project status, answering enquiries on shipment dates, etc.

Job Requirements

• Bachelor’s degree or equivalent related work experience required. • Two to three years’ experience in a manufacturing or customer service position.

• Intermediate knowledge of Microsoft Office products (excel, word, teams and outlook).

• Must have strong attention to detail and follow up skills.

• Familiarity with computer systems and data management programs.

• Ability to work in a fast-paced environment and meet deadlines.

• Strong organizational skills and the ability to multitask.

• Must have effective communication and troubleshooting skills.

Benefits

· 401k with company match

· Medical, Dental and Vision insurance

· Paid holidays

· Paid vacation

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We strive to create and maintain an inclusive and diverse workforce where everyone feels valued, respected, and included. We consider applicants for all positions without regard to age, race, color, religion, creed, sex, national origin, disability, sexual orientation, citizenship, veteran status, gender identity or any other legally protected status.

Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of a job.